Frequently Asked questions

Learn more about our professional grade skincare products. Our products aid to dramatically reduce downtown for in-office procedures and aid in enhancing results with daily use products.

Customer Service FAQs

Order Information

Omni Bioceutical medical grade skincare products are through a dermatologist or day spa professional’s office or at Omni Bioceutical website. If you’re a skin health professional and want to carry Omni Bioceutical medical grade skincare products, you may become a wholesaler and purchase products at

Omni Bioceutical medical grade skincare accepts Visa, MasterCard and American Express credit cards with US billing addresses. Omni Bioceutical medical grade skincare also accepts paypal.  You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Omni Bioceutical medical grade skincare authorizes your credit card at the time the order is placed. Your credit card is charged at the time your order actually ships.

All orders shipped from will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

At this time we do not ship internationally. If you are an international skin health professional and are interested in carrying our products please contact us at (888) 578-3335

Omni Bioceutical  knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through is protected.

Shipping and Returns

We ship all orders via FedEx. Due to the nature of and ingredients of our products, they must be sent with either a two or three day delivery time. FedEx does not allow shipments to any P.O. boxes, so please make sure to make arrangements for another desired delivery address if this is the case.

At this time, does not ship to APO/FPO, PO Boxes, U.S. Territories, or to international addresses.

Orders are shipped Monday thru Friday except holidays. In this case, orders will be shipped the next open business day.

Once your order has been packaged, you will receive an email with your tracking information.

Please feel free to contact us directly by email or call 1-888-578-3335

 to speak with a Customer Service Specialist Monday through Friday from 9am to 5pm MST.

If you are not completely satisfied with a product for any reason, or you believe that a product is causing an undesirable reaction, please contact our Customer Service team within 30 days of the purchase date for the steps to receive a refund.

*If you purchased our product from another office, please return it to that location.(excludes shipping and handling charges).

To return product(s) please call our customer service team 1-888-578-3335 or email Any returns received without a return authorization will be unable to be processed.


Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.


Omni Bioceutical Innovations ® is not responsible for any lost or stolen packages.

Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 1-888-578-3335 or email

*If you purchased our product from another office, please return it to that location.(excludes shipping and handling charges).

Product FAQs

General Questions

Omni Bioceutical medical grade skincare products does not test any of its products or any of its ingredients on animals, anywhere in the world nor does Omni Bioceutical delegate this task to others.

All products within The Ordinary are certified vegan by People for the Ethical Treatment of Animals (PETA).

Please report any adverse or serious reactions to:


PHONE: 1-888-578-333 (Monday-Friday 9am-5pm MST)

We recommend storing Omni products in a cool dry place away from direct sunlight.

While each ingredient has been tested and is considered safe for topical application, Omni Bioceutical products have not been tested on pregnant or breastfeeding people. When pregnant or breastfeeding, it is recommended to avoid any skincare products containing retinoids such as formulations with Granactive Retinoid or Retinol.

Always ask your physician for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received. We have several post procedure skin care kits and products to aid in recovery time.

You are always welcome to contact Omni Bioceutical® Customer Service and we will be happy to assist you.

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