Frequently Asked questions
Customer Service FAQs
Order Information
How do I purchase Omni Bioceutical medical grade skincare products?
Omni Bioceutical medical grade skincare products are through a dermatologist or day spa professional’s office or at Omni Bioceutical website. If you’re a skin health professional and want to carry Omni Bioceutical medical grade skincare products, you may become a wholesaler and purchase products at https://www.omnibioinnovations.com/wholesale-registration/
What payment forms do you accept?
Omni Bioceutical medical grade skincare accepts Visa, MasterCard and American Express credit cards with US billing addresses. Omni Bioceutical medical grade skincare also accepts paypal. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
At which point do you charge my credit card for my order?
Omni Bioceutical medical grade skincare authorizes your credit card at the time the order is placed. Your credit card is charged at the time your order actually ships.
Do you charge Sales Tax?
All orders shipped from https://www.omnibioinnovations.com/ will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Where can I find Omni Bioceutical medical grade skincare products outside the US?
At this time we do not ship internationally. If you are an international skin health professional and are interested in carrying our products please contact us at (888) 578-3335
How secure is my order information?
Omni Bioceutical knows how important your privacy is. We implement various security measures in accordance to industry standards to protect the security of your personal information, both online and offline and work diligently to make sure any data you provide through https://www.omnibioinnovations.com/ is protected.
Shipping and Returns
What are my shipping options?
We ship all orders via FedEx. Due to the nature of and ingredients of our products, they must be sent with either a two or three day delivery time. FedEx does not allow shipments to any P.O. boxes, so please make sure to make arrangements for another desired delivery address if this is the case.
Do you ship to APO/FPO, PO BOXES, U.S. Territories or Internationally?
At this time, omnibioinnovations.com does not ship to APO/FPO, PO Boxes, U.S. Territories, or to international addresses.
How quickly will my order be processed?
Orders are shipped Monday thru Friday except holidays. In this case, orders will be shipped the next open business day.
Will I receive a shipping confirmation notification?
Once your order has been packaged, you will receive an email with your tracking information.
Who do I contact if there are any problems with an order?
Please feel free to contact us directly by email or call 1-888-578-3335
 to speak with a Customer Service Specialist Monday through Friday from 9am to 5pm MST.
What is the Omni return policy?
If you are not completely satisfied with a product for any reason, or you believe that a product is causing an undesirable reaction, please contact our Customer Service team within 30 days of the purchase date for the steps to receive a refund.
*If you purchased our product from another office, please return it to that location.(excludes shipping and handling charges).
How do I return products?
To return product(s) please call our customer service team 1-888-578-3335 or email info@omnibioinnovations.com. Any returns received without a return authorization will be unable to be processed.
Â
Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.
Â
Omni Bioceutical Innovations ® is not responsible for any lost or stolen packages.
Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 1-888-578-3335 or email info@omnibioinnovations.com.
*If you purchased our product from another office, please return it to that location.(excludes shipping and handling charges).
Product FAQs
General Questions
Do you test on animals?
Omni Bioceutical medical grade skincare products does not test any of its products or any of its ingredients on animals, anywhere in the world nor does Omni Bioceutical delegate this task to others.
Are your products vegan?
All products within The Ordinary are certified vegan by People for the Ethical Treatment of Animals (PETA).
What if I have an adverse reaction to Omni Bioceutical medical grade skincare products?
Please report any adverse or serious reactions to:
EMAIL: info@omnibioinnovations.com.
PHONE: 1-888-578-333 (Monday-Friday 9am-5pm MST)
How do I store your products?
We recommend storing Omni products in a cool dry place away from direct sunlight.
Can you tell me which products are suitable for pregnant or breastfeeding people?
While each ingredient has been tested and is considered safe for topical application, Omni Bioceutical products have not been tested on pregnant or breastfeeding people. When pregnant or breastfeeding, it is recommended to avoid any skincare products containing retinoids such as formulations with Granactive Retinoid or Retinol.
Which product(s) should I use after having a procedure?
Always ask your physician for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received. We have several post procedure skin care kits and products to aid in recovery time.
What if my question isn't addressed in your FAQ?
You are always welcome to contact Omni Bioceutical® Customer Service and we will be happy to assist you.